Privacy Policy

Privacy Policy

The Natural Alchemist® recognises the importance of protecting the privacy of personally identifiable information collected about our customers. For the purposes of this Privacy Statement, the word customer includes visitors to our web sites, subscribers to and users of our services and purchasers of our products. 


Personal information

We collect personal information when we provide our services to you. Generally we will tell you why we are collecting information and how we plan to use it or these things will be obvious to you when we collect the information.

We usually collect personal information directly from you. Typically this is done at the point of placing an order, by requesting a catalogue or sample, at a trade show or expo.


Use of information

We usually collect personal information such as your name, address, telephone number, and in some instances, your financial details. When you are online, we collect information regarding the pages within our network which you visit and what you click on. As a general rule we do not collect sensitive information. However, if we do, it will usually be for the purposes of providing our goods or services and if the law requires us to, we will seek your consent to collect it.

We use your information to provide our services to you, to fulfil administrative functions associated with these services, for example billing, to enter into contracts with you or client relationship purposes.

When we collect your information, you may advise us that you do not want us to use your personal information for any other purpose other than the primary intention.


Use by third parties

The Natural Alchemist® will not share your personal or business information with any third party, unless it is for the specific purpose of us contacting you. For example via a mailing house, or email service provider.

If you find you are contacted by a third party naming us as the point of reference, please report this to us immediately and we will take appropriate action on your behalf.


Use of aggregate data

We may collect certain non-personal information to optimise our goods and services including our Web pages for your computer (e.g., the identity of your Internet browser, the type of operating system you use, your IP address and the domain name of your Internet service provider). We may use such non-personal information for internal purposes, including but not limited to improving the content of our sites.

The Natural Alchemist® may use personally identifiable information in aggregate form to improve our goods and services including our Web site to make them more responsive to the needs of our customers. This statistical compilation and analysis of information may also be used by The Natural Alchemist or provided to others as a summary report for marketing, advertising or research purposes.



The Natural Alchemist® strives to ensure the security, integrity and privacy of personally identifiable information of our customers. We use a variety of physical and electronic security measures including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use or disclosure.

Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.


Access to personal information

You have a right to access most personal information we hold about you.

To request access, please contact our Marketing Manager at


Online links to third party sites

The Natural Alchemist® may establish relationships with business partners that allow visitors to our Internet sites to link directly to sites operated by these partners.

Some of these sites may feature paid advertising and/or logos of The Natural Alchemist®; however, these sites are not operated or maintained by or on our behalf. These sites may collect personal information from you that may be shared with us. This Privacy Statement will apply to any personal information we obtain in this manner.

The Natural Alchemist® is not responsible for the content or practices of Web sites operated by third parties that are linked to our sites. These links are meant for the user's convenience only. Links to third party sites do not constitute sponsorship, endorsement or approval by The Natural Alchemist® of the content, policies or practices of those third party sites. Once you have left our site via such a link, you should check the applicable privacy policy of the third party site.


Privacy on the internet

Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. You as an individual are responsible for the security of and access to your own computer.

Whenever you voluntarily disclose personal information over the Internet, this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet.


For further information

Please contact our Marketing Department at